Testimonials

We love the feedback we get from our clients

FEEDBACK

Team Member

“We participate in weekly team meetings and the team is implementing new skills each month.  Our work frustrations are being eliminated and this is improving performance and team morale.”

FEEDBACK

Supervisor

“I am enjoying the structured approach and doing detailed analysis on our performance.  It is highlighting opportunities for improvement and focusing our efforts.  We are seeing the benefits.”

FEEDBACK

General Manager

“The Operational Excellence initiative has made a significant difference to how we look at issues and opportunities across the business. There was never an intention to criticize the way things were done before, simply to assert a culture of openness to questioning each other…’How to do better’. It has set us on the continuous improvement journey, the new culture has been vested in the fabric of our operation and we look forward to sustaining ongoing benefits for the business, its staff and our customers”

FEEDBACK

HR Manager

“A huge cultural shift took place within the organisation. Every employee was given the opportunity to be coached and guided in setting improvement goals, managing their processes in achieving these goals and gaining a formal qualification in the process. These goals were all aligned to the company objectives, and as such lead to a huge improvement in the company’s bottom line results. Before the program, staff had very little input into improvement and no one had the time or skills to teach them how to identify and undertake improvements. Managers are now acting as coaches, encouraging and supporting the growth of staff”

FEEDBACK

Supply Chain Manager

“Without knowing the right words, we have started practicing 5S, simply because I was so frustrated by finding the same things at a different place each day.  After two months the team started generating a consistent stream of ideas for improvement.  Operational Excellence brought consistency to our processes that made it easier for everyone, and easier to manage.  Through the tools and methods, we have started asking questions about our processes that we have never thought of before.  This is the level of cultural change I have been particularly pleased with, as this will lead to finding root causes to our problems”

FEEDBACK

Production Manager

“The power of Lean methodology lies in staff grasping their responsibility as a full team member and then giving them the skills to assist in identifying problems, finding root causes and developing a counter measure that has the buy in from the team as well as staff upstream and downstream. From that flows the new thinking that results from training both upstream and downstream staff. The pleasure I took from this was all the efforts of everyone transformed into bottom line results. That is when I fully believed that what we were doing was the right thing, not just doing the things right. The platform we have created has influenced how staff members on the shop floor now see their work role”

FEEDBACK

Staff Member

“Work has been made easier. We know what the focus is and our expected contribution. We are encouraged to actively participate in team meetings and have been given the skills to improve. We are now listened to and our ideas are taken more seriously. Positive recognition is given for good results and we feel more valued”

FEEDBACK

Manufacturing Manager

“We have always had systems and procedures in place to support our manufacturing processes, however with the implementation of Operational Excellence into our operations, these systems have been formally recognised by staff. By using the tools we have been able to identify areas that could be improved and demonstrated to staff the advantages of implementing them”

WE'VE WORKED WITH

FEEDBACK

Assistant Manufacturing Manager

“Since we have started this journey we have seen a significant shift in how we behave. Through constant work we now all have a belief that we can do better and that has been the most important change that has happened. We have learnt some interesting lessons in the benefits of learning together as opposed to only working with some of the staff”

FEEDBACK

Team Leader

“After being in this business for 16 years, I know that everyone wants to help solve problems.  We have learnt to solve problems collectively, something we never had formal training in.  We now communicate very differently to two years ago. This is a major change and everyone is happier at work.  Our staff members are multi-cultural and implementing team skills has leveled the playing field because it gives us focus and a method to respectfully work together”

FEEDBACK

Team Member

“Previously we constantly interrupted by urgent jobs that needed to be done. This made work very disruptive and stressful. By using the sprint concept we know what we need to deliver. We are able to plan and organise our workday. Interruptions are reducing and the workplace is less frantic. Everyone is far happier and productive.”

FEEDBACK

HR Manager

“It involves a completely new thought pattern and requires real accuracy in behavioural management.  These are captured in our standard operating procedures and sound performance management.  Operational Excellence is helping us capture the behaviours we will add in to develop a complete performance management system and give everyone a development pathway.  It has improved the business focus for everyone, irrespective who they are”

FEEDBACK

Project Leader

“Life is usually pretty hectic. Helmsman requires you to think about what you are going to do and then assists in implementing projects in an organised way. It ensures that you focus on implementing one project at a time and meetings run smoothly. Team members are motivated to deliver their actions as they are accountable and get feedback on how they are doing.”

FEEDBACK

Section Manager

“We were very good at getting projects started. The problem was that they never got completed and the list of unfinished projects kept growing. The result was constant fire-fighting. We now think further ahead, ensure everyone is accountable and continually monitor how things are going. Instead of driving results, we now drive project performance, which is a far better way of motivating staff and delivering improvement.”

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