If your employees don’t feel valued, neither will your customers” – Sybil F. Stershic, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. Few people would argue with the sentiment expressed in the above quote.   The problem is not in the...

A major concern expressed is the inability of Lean initiatives to be sustained. The typical scenario is Lean is initiated, significant benefits are derived, then follows a slow decline in results and enthusiasm. Why does this happen?! The root cause is the failure to...

If so, how do you define culture? “I have always held the strong belief that our inclusive RedBull Culture has been the key to our success” Peter Shapiro: Director, RedBull Powder Company. RedBull Powder Company is a New Zealand success story. Established 20 years ago...